Running IT like a business means managing the department and its activities using the disciplines and practices that make any business effective, efficient and accountable: sound project management, financial audits, customer satisfaction surveys and internal IT marketing, to name a few. These practices must be institutionalized, mutually reinforcing and compatible with the overall enterprise culture. A recent survey revealed that the most effective practices for running IT like a business included: Regularly use portfolio management or other project prioritization methodology Employ an IT-dedicated financial officer Position the CIO as a member of the corporate board or executive committee Win and showcase IT awards Regularly use project management methodologies Employ internal relationship managers/account executives to work with the business Conduct regular strategic planning meetings to achieve alignment Perform audits Use leadership development programs Use a charge back model Aspen's experience working with CIOs across multiple commercial and government accounts has enabled us to execute successful CIO initiatives.