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Software process improvement (SPI) has received much attention in recent years. It has been touted as the saving grace for many IT organizations both large and small. Sound application of mature software engineering methods results in the following benefits:

Reduced Development and Maintenance Costs - The cost of implementing software improvement methods are heavily outweighed by the cost savings from reduced development costs, as well as cost savings resulting from less rework. The major reduction of development costs can be attributed to improved software productivity.
Improved Customer Satisfaction - Typical software development organizations release products with at least 15% of the remaining defects for the customer to find. No customer is happy with that many problems. Some software process improvement methods can reduce post-release defects to nearly zero. Improving customer satisfaction is shown to result in repeat customer business and an improved company image.
Reduced Cycle Time - Improvement efforts can reduce typical schedule lengths by 30% to 40%. This may translate to higher profit because it may allow organizations to beat the competition in getting product to the field, it may result in more products purchased earlier than projected, or it may result in schedule related bonuses for early delivery.
Increased Profitability - The return on investment (ROI) for software improvement is very high. Many organizations have reported a 7:1 ROI. This high ROI is achieved by reducing development costs, rework costs, and turnover costs. Satisfaction increases with higher quality software; penalties turn into bonuses, and repeat business increases.

Improved Professional Staff - Software process improvement increases employee morale and the confidence of developers. It results in less overtime, less crisis, less employee turnover, and an improved competitive edge. The reduction in employee turnover costs and retraining costs alone could pay for the improvement costs.

Aspen offers a multitude of SPI programs, including:

SEI Capability Maturity Model (CMM/CMMI)
IBM Rational Unified Process
Information Technology Infrastructure Library (ITIL)
Six Sigma for Software
Industry Best Practices
Control Objectives for Information and related Technology (COBIT)
Information Technology Infrastructure Library (ITIL)
Microsoft Operations Framework (MOF)
Microsoft Services Framework (MSF)
Metrics/Balanced Scorecard