Programs can seem like a highly confusing, amorphous mass that is very hard to comprehend. It can be hard to keep perspective. However, like an organization, a program is a system with inputs, processes, outputs (tangibles) and outcomes (impacts on customers) -- with ongoing feedback among the parts. This systems perspective helps keep clarity about programs and will help a great deal during program planning. Program inputs are the various resources needed to run the program, e.g., money, facilities, customers (internal or external), employees, etc. The process is how the program's products are delivered, e.g., products are provided to internal or external customers (internal or external), customers (internal or external) are served, etc. The outputs are the units of service, e.g., number of customers (internal or external) served. Outcomes are the impacts on the customers (internal or external) who are receiving the products, e.g., increased quality of products for customers (internal or external), enhanced safety in the workplace for internal customers (internal or external), enhanced mental health for customers (internal or external), etc. Aspen ís experience with Program Management has led it to develop the following guiding principles: Program Should Tie to the Organization's Mission Program Planning Should Tie in With Strategic Planning Involve the Board Conduct Program Planning as a Team Planning Should Involve Potential Internal/External Customers as Much as Possible Don' Worry About Developing the Perfect Program Plan