The Balanced Scorecard concept was created by Robert Kaplan and David Norton, who coined the term in a 1992 Harvard Business Review article (see "Balanced Scorecard's Origins"). Many Fortune 500 companies use it to assess the full impact of their corporate strategies, ferreting out any unintended consequences to their workforces, their customers or their bottom lines that could occur when they alter a production process. Aspen helps an IT department use the Balanced Scorecard to assess the impact of a corporate strategy to enter a new business line and to determine how IT could link itself to support the parent company's goal. Or IT could use the model to track its own initiatives, such as how moving to a different hardware platform would affect the department's processes, budget, training requirements and the user groups it serves within the corporation.